Shipping & Delivery Policy

Brainlitt sells digital services. No physical goods are shipped. Services are delivered electronically: content is published directly to your connected social and advertising accounts; reports and approvals are delivered to your WhatsApp and email; the AI Receptionist operates on your WhatsApp Business number; dashboards are accessed at app.brainlitt.com.

Delivery begins at onboarding: your workspace and account connections are set up within 2 business days of signup and account access. Content delivery follows your plan's monthly cadence and calendar. The receptionist activates the same day your number is connected.

A service is delivered when our systems record its publication, dispatch or activation. Each delivery is timestamped and auditable — these records are the reference for the Refund and Dispute policies.

If we anticipate a delay beyond these windows, we tell you on WhatsApp before you have to ask. Delays caused by third-party platforms (for example, a social network outage or ad-account review) pause the affected timeline and are noted in your delivery log.