Dispute Policy

If something is wrong, contact support@brainlitt.com or +92 326 766 5452. We acknowledge within 2 business days and resolve or escalate within 7. By subscribing, you agree to raise any billing or delivery dispute with us before initiating a chargeback with your bank or card issuer.

Brainlitt maintains, for every client: timestamped publish and delivery logs with platform post IDs; your WhatsApp approval records for each deliverable; receptionist activation and call logs; dashboard records where available; and your signup acceptance of these policies.

These records constitute our evidence of service delivery and acceptance in any dispute, refund claim or chargeback proceeding, and are retained for the engagement plus 24 months.

Where platform or system records show a deliverable was published and later removed — by any party — the deliverable counts as delivered. Claims that delivered work “does not exist” are checked against publish logs, not against what is currently visible.

We respond to every chargeback with the full evidence file above. Fraudulent claims — for example, claiming non-delivery of work that our logs and your own approvals show was delivered — are contested to the full extent the card networks allow and may result in immediate termination under the Terms of Service.

Unresolved disputes go to written escalation with a named decision-maker within 14 days, before any formal proceeding. Governing law: Pakistan; exclusive jurisdiction of the courts of Lahore.