Refund Policy
This policy applies to all paid Brainlitt subscriptions: the managed marketing plans (Basic, Pro, Advanced and custom tiers) and the AI Receptionist for WhatsApp. Brainlitt provides digital services only — see the Shipping & Delivery Policy for how services are delivered.
A refund applies when a service included in your active plan was not delivered during the billing period — for example, promised content that was never produced or published, or a receptionist line that was never activated.
A refund does not apply to dissatisfaction with outcomes such as sales volume, engagement or follower counts. Marketing outcomes depend on factors outside any provider's control, and no outcome is guaranteed (see the Terms of Service).
Every deliverable is logged at the moment it ships: publish records with timestamps and platform post IDs, your WhatsApp approval records, call and activation logs for the receptionist, and client dashboard records where available. Your one-tap WhatsApp approval of a deliverable constitutes acceptance of it.
Deletion of published content — by any party — does not constitute non-delivery. If our records show an item was published to your connected account, that item was delivered, whether or not it remains live at claim time.
Send your claim to support@brainlitt.com or WhatsApp +92 326 766 5452 within 14 days of the charge in question. State which promised service was not delivered and attach your evidence — screenshots or other verifiable material.
We acknowledge within 2 business days and decide within 7 business days, verifying the claim against our delivery records. Claims are answered against the logs before any chargeback is raised — see the Dispute Policy.
Advertising spend paid to Meta, TikTok, Google or any platform — that money goes to the platform, not to Brainlitt. Third-party fees and licenses purchased for your account. Deliverables you approved — your recorded WhatsApp approval constitutes acceptance. Completed billing cycles more than 14 days past.
Every plan starts with 5 days free. No card is required to begin, and nothing is charged automatically. After day 5 we send an invoice on WhatsApp. If you tell us to stop before day 5, there is nothing to pay and nothing to refund — no charge was ever made. Invoices settled after day 5 follow the rules above.
Approved refunds are returned by the same route the payment reached us, within 10 business days of approval. Where that is not possible, we agree an alternative with you in writing.